Frequently Asked Questions
Brand
Product
Delivery
General eStore Questions
Accessibility
Q:Why aren’t more color options available?
A:To present a consistent look and feel, the collection was built around four main color palettes: white, clear, natural and black. This creates the ideal canvas for the logo. In time the Shop the Farm™ team will begin adding additional colors to the collection. We want to hear from you. Please email suggestions@shopthefarm.com.
Q:How do I get a copy of the logo?
A:The logo should not be used on items that are not available through State Farm approved vendors and the Shop the Farm™ eStore. Refer to the Brand Center for more information.
Q:Why is branded merchandise important?
A:Branded merchandise is the most sustainable, human and purposeful use of an advertising dollar. A product that is used regularly by a consumer will have more impressions on that policy holder than a television ad, a print ad, or any other form of advertising. A branded product that is purposeful lives much longer than any other form of advertising and tethers that policy holder to his agent in a way that no other advertising can.
Product
Q:How can I find a specific product on the eStore?
A:There are two ways to find an item on the eStore. You can use the category links on the top of the screen to navigate through the different sections of the estore OR you can use the search box at the top of the page. Use the search box to search for general products or keywords.
Q:Why branded merchandise?
A:Branded merchandise is the most sustainable, human and purposeful use of an advertising dollar. A product that is used regularly by a consumer will have more impressions on that policy holder than a television ad, a print ad, or any other form of advertising. A branded product that is purposeful lives much longer than any other form of advertising and tethers that policy holder to his agent in a way that no other advertising can.
Q:How often do you add new items to the eStore?
A:New products are added to the eStore regularly. We want to hear from you. Please email your suggestions to suggestions@shopthefarm.com.
Q:How do I make suggestions?
A:We welcome your feedback – please email suggestions@shopthefarm.com.
Q:How can I get a catalog?
A:New products are added to the eStore regularly. The most efficient and eco-friendly way of presenting products is online.
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Delivery
Q:How long do I have to cancel my order?
A:If for any reason you need to cancel your order, please contact us at 855.432.FARM (3276). Orders can be canceled only before production begins.
Q:If I overbuy can I return unused items?
A:Merchandise can be returned only if the product is damaged upon receipt, the item is defective (quality of merchandise does not hold up to manufacturer’s quality standards) or the incorrect type of merchandise was shipped in error. Each product is produced to order.
Q:What if I need something by a specific date?
A:Your actual delivery date is determined by the lead time that is found within product descriptions plus shipping/transit time to your delivery location. If you need an item for a specific event/date, please enter the date in the “Notes” box at the bottom of your shopping cart prior to checkout. For additional assistance, please contact customer service at 855.432.FARM (3276) or email service@shopthefarm.com.
Q:How do I make a change to an order I’ve already submitted?
A:Please send the change request with order number immediately after placing your order to service@shopthefarm.com. Although we will try to accommodate any changes to your order, we cannot guarantee that we will be able to adjust an order depending on the order status. To expedite your request, we encourage you to contact our customer service team at 855.432.FARM (3276).
Q:What do I do if a product is missing or damaged?
A:Please send details of the missing or damaged items along with your order number to service@shopthefarm.com. We will respond within 24 hours with a solution.
Q:How do you calculate freight charges?
A:Freight is based and calculated on the weight and size of each box. Shop the Farm™ eStore is integrated with the UPS system to ensure you are receiving the most accurate and up to date shipping rates.
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General eStore Questions
Q:Can I change the quantity of my order?
A:Although we will try to accommodate any changes to your order, we cannot guarantee that we will be able to update the quantity to your order. Our ability to change quantities will be based on the status of your order. To expedite your request, we encourage you to contact our customer service team at 855.432.FARM (3276).
Q:Can I get an emailed copy of my order confirmation?
A:Yes, after submitting your order, an order confirmation will be emailed to you automatically. You should receive your emailed order confirmation within a few minutes of placing your order.
Q:How can I check to see if my order shipped?
A:You will receive email notifications for both when your order is received and when your order ships. if you have additional inquiries please contact service@shopthefarm.com.
Q:How do I make returns?
A:If an item is damaged in transit, you should contact Shop the Farm (service@shopthefarm.com) for instructions. A replacement item or credit will be provided to you at no charge. If an item is improperly imprinted, you will be asked to take a picture of the imprint for the manufacturer’s quality training. The incorrect item will be replaced at no charge. If the quality of merchandise does not hold up to manufacturer’s quality standards, Zorch will issue full credit for both product and shipping costs. If you wish to return an item without the product falling into any of the above scenarios, Zorch will evaluate the situation and potentially provide a refund to your account for the cost of the product. You could potentially be responsible for freight costs to return the item to Zorch.
Q: Are your sites compliant with WCAG guidelines?
A: Zorch is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for all site visitors, and applying the relevant accessibility standards.The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Zorch eStores are partially conformant with Level A and AA requirements. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
We welcome your feedback on the accessibility of our eStores. Please let us know if you encounter accessibility barriers when shopping with Zorch by reaching out to us using the below information, or visiting the “Contact Us” section of this site.
- Phone: 312.751.8010
- Email: contact@zorch.com
- Postal Address: 500 W. Madison Street, Suite 1550, Chicago, IL 60661, USA
